ORDERING

It’s really easy to order online on chinagoltd.com Here are some Frequently Asked Questions about Ordering on our site.

Do you accept telephone orders?


Yes, we do! You can either call us or send us at +880247121217 during office time 10 AM to 9 PM. When you are about to call us for a Telephone order, please keeping note the bellow information-

Product ID or Name: it’s just below the product title & above the product brand.
Shipping address: A details address where you want to get the item to be delivered.
In other case you can place order from us anytime at your preferred time around the clock 24/7 and 365 days in a year.

When will I get my order?


Delivery time frames depend on where you want the item to be delivered.

Inside Dhaka
We deliver across Dhaka City within 48 hours, an estimated delivery date is provided when your checkout. Most orders in Dhaka are delivered on the next day, Saturday through Thursday. In exceptional cases, it can take up to 2 to 3 working days or more in that case we will update by email or call.

Outside Dhaka/ Whole Bangladesh
We deliver to all major cities across the country within 72 hours via RedX, Pathao, and Paperfly, with an estimated delivery date provided when your checkout. Most national orders are delivered in 3 to 5 business days. In exceptional cases, it can take more time but don’t worry we will keep you posted from time to time to give you the best possible schedule time to deliver the item. check Courier branch SA Paribahan and Sundarban

Note: Most of our products we keep in stock and we usually dispatched on the same day [if the order is placed the order and get confirmed before 5 PM], Saturday through Thursday. If an order is placed after 5 pm, it will usually be dispatched the next day.

I’ve made a mistake; can I change or cancel my order?

If you’ve accidentally placed an order or made a mistake while ordering, please give us a call at +8801844992261 or send us an email within the shortest possible time [not later than 10 hours] and one of our team members will try to assist you.

Can I cancel an order after I’ve paid?

Yes! Sure you can. Please give us a call at +8801844992261 or Email us right away so that we can stop processing your order before it is dispatched.

If your order has already been dispatched you may need to wait for it to arrive and then either you can request the courier guy or let us know we will advise what to do. If the item got delivered please get in touch so that we can process it as a return, if the item is delivered then you will have to bear the return shipping charge.

PAYMENTS

We are working on accepting all possible Payment options on the planet. Here are some Frequently Asked Questions that may help you.

Do you accept Cash on delivery?

Yes, we do! You can make an order and select the payment method as “Cash on Delivery” and pay while you are receiving the item at your doorstep or designated courier office.

But we always prefer online payment to make the process faster and easy. We also do provide extra “Plus Points” for all payments done online or we do provide less shipping cost for that. It’s easy to get yourself a credit card, debit card, or even a pre-paid credit card. Combine with a PayPal account for more fun.

Do you accept payment on pick-up?

If you’re absolutely convinced that the only way forward is cash and have chosen to pick up your order from our CHINAGOLTD.com Office, we accept cash (Taka) on pick up but you will need to contact us prior to the pick-up schedule to avoid any delay. You can always reach us by phone call +880247121217 or email us. 

Which currencies can I pay in?

We currently accept payment in Bangladeshi Taka but very soon we will able to accept payments in USD (United States Dollars).

We expect to accept a whole range more in the near future!

Which payment types do you accept?

You can pay for your order using bKash(01844992261), Rocket(016115761316), Nagad(01741824885), Online Bank transfer, Cash or Delivery, or Condition Delivery.

We currently accept the following cards for all banks in Bangladesh:

  • Visa
  • Mastercard
  • Nexus
  • Visa Debit

Unfortunately, we do not accept payments from unverified PayPal accounts or cheques at this time.

Do you accept PayPal?

Currently, this feature is under process. Very soon we will be able to accept PayPal payments on our site.

Can I pay in monthly installments?

Currently, we are unable to enable this feature but in near future, you will get it if you have a Credit Card from the designated bank in Bangladesh. 

PACKAGING

Here are some details on how we package your shipments-

How is my order packaged?

For orders that we deliver across Dhaka city and nationwide we use specially designed bags as the packaging with proper safety so that all the items got delivered in one piece.

Your order is transported safely to one of our courier partners so that it arrives in the best condition possible at your door!

Package may differ due to the product types and size!

SHIPPING & DELIVERIES

Here are some Frequently Asked Questions about how we ship the items and about the deliveries of your ordered items-

Do you charge for delivery- What’s the charge?

Yes, we charge for the shipping charge but It depends on where you want the item to be delivered and the amount of your single order. If your order amount is more than BDT 5000 it will be FREE of charge.

Dhaka City:
We deliver across Dhaka city mostly on Next Day. If your order is over BDT 5000 in value and under 2 kg in weight, your delivery will be FREE. If your order may be outside these bounds, you will be quoted for delivery on checkout.

Nationwide
We work with RedX Pathao Paperfly SA Poribahan or Sundorban Courier or other preferred couriers to deliver orders to nationwide. If you’re checking out for delivery outside of Dhaka it will cost you BDT 120-150 for most of the items, in exceptional cases we provide a shipping estimate on checkout.

How do deliveries work?

We deliver across Dhaka City with RedX Pathao Paperfly and our own logistics and nationwide by RedX Pathao Paperfly SA Poribahan or Sundorban Courier or other preferred courier services!

Deliveries work differently depending on where you want the item to be delivered.

Dhaka City
We deliver across Dhaka City by 3rd Party Delivery company Standard Overnight. If your order is over BDT 5000 in value and under 2 kg in weight, your delivery will be free of cost. If your order may be outside these bounds, you will be quoted for delivery on checkout.

CHINAGOLTD.com Office Pickup
If you order before 3 pm, you can pick up your order from CHINAGOLTD.com’s offices between 4 pm to 7 pm, Saturday to Thursday. Please call us at 01844992261 to avoid any delay to schedule the office pickup.

Can I pick up my items?

We’re currently running a limited trial to allow customers to pick up items from CHINAGOLTD.com Office.

If you order before 3 pm, you can pick up your order from CHINAGOLTD.com’s offices between 4 pm to 7 pm, Saturday through Thursday.

Some exceptions may apply in terms of which items can be picked up. Give us a call on 01844992261 to confirm the schedule of the Office Pickup. 

How long will my delivery take?

Delivery time frames depend on where you want the item to be delivered.

Inside Dhaka
We deliver across Dhaka City by 3rd Party Delivery company Standard Overnight, an estimated delivery date is provided when your checkout. Most orders in Dhaka are delivered on the next day, Saturday through Thursday. In exceptional cases, it can take up to 2 to 3 working days or more in that case we will update by email.

Outside Dhaka/ Whole Bangladesh
We deliver to all major cities across the country via 3rd Party Delivery company, an estimated delivery date is provided when you check out. Most national orders are delivered in 3 to 5 business days. In exceptional cases, it can take more time but don’t worry we will keep you posted from time to time to give you the best possible schedule time to deliver the item.

Note: Most of our products we keep in stock and we usually dispatched on the same day [if the order is placed the order and get confirmed before 5 PM], Saturday through Thursday. If an order is placed after 4 pm, it will usually be dispatched the next day.

How do I track my order?

We’ll send you an email as soon as your order has been confirmed and dispatched from our warehouse and generally, we do it on the same day if you place an order before 4 PM. Where required, your email may include a tracking number.

Alternatively, you can jump into your account to track your order online.

How will I know if my order has been dispatched?

We’ll send you an email as soon as your order has been confirmed and dispatched from our warehouse. Alternatively, you can jump into your account to track your order. Generally, we keep our all clients posted about their packages to avoid any delay in the delivery of the items. Keep watching your phone calls to get the item delivered to you.

What do I do if I’ve placed an order and need to change my delivery details?

Give us a call on 01844992261 , or drop us a line by email us as early as possible if the item is not shipped out we’ll see what best we can do.

If your order has already been dispatched, we will unfortunately not be able to change any delivery details.

SECURITY

Security is our first concern. We value all the security aspects of every visitors. Here is some Frequently Asked Questions about the security on our site-

Is ordering on CHINAGOLTD.com secure?

Yes it is. We’ve tried really hard to ensure that you have a secure shopping experience at CHINAGOLTD.com
 

  • Our site is secured by SSL certificate from Let’s Encrypt
  • You are 100% safe here. We never compromise with the security.

How i will know that CHINAGOLTD.com has SSL certificate install?

We do have 256 bit SSL certificate from Rapid SSL by GeoTrust. Which is one of the top-level security providers in the World. If you log in to your account you can see https:// that means it has SSL installed on the server and you are safe. Every bit of data you are accessing is secured and no one can even see it. In other cases, you can run a live test from SSL Checker. We ensure that you are safe while you are visiting our site and shopping. Enjoy your shopping with us!

RETURNS & REFUNDS

If you are facing any issue with the item that you order with us, here is some easy and flexible but Frequently Asked Questions for your reference-

What is CHINAGOLTD.com’s Returns Policy?

We really hope that you’re happy with your purchase every time! If there is any manufacturer fault or the item is “Dead on Arrival” or any color or size mismatches, we’ll be happy to refund or exchange a product provided that it is in full as it is condition delivered.


CHINAGOLTD.com has a 1 days easy return policy for most items, however specific return periods may apply for certain types of items, while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, we’re unable to offer a refund or exchange on the following item categories:
 

  • Games & Software Products
  • Gift Cards
  • Consumables
  • Clearance & Warehouse Deals
  • Items on Sale
  • Cosmetics items [if the seal is open/broken]
  • Perfumes [if the seal is open/broken]
  • Short circuit item
  • Water Damage item
  • Partially Damage item
  • Used Item


Returns should be made within 7 working days of receiving the items in original, undamaged packaging. In most cases, original and undamaged packaging refers to the manufacturer’s packaging that the product was delivered to you. An item being returned should also be returned with any accessories, manuals, and items that may have been bundled with the item.

If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals, or bundled items may be missing, we reserve the right to refuse a refund on the item or deduct up to 50% of the original selling price from the refund amount. Refund will be added to your CHINAGOLTD.com account as Store Credit/Equivalent Plus Points or in cash/bKash.

What is CHINAGOLTD.com’s Warranty Policy?

CHINAGOLTD.com covers a number of products that it sells on our site. We provide an easy and flexible warranty policy for the bellow cases- 

  • Protection against manufacturer-related hardware failure/defects
  • All other cases that cover by the original manufacturer of the product


CHINAGOLTD.com does not cover:
 

  • Software malfunctions or other issues related to software. Software is easily modifiable and therefore is not covered
  • Damage caused due to rooting, jailbreaking or installing Custom ROMs or other software that may affect a device’s hardware
  • Less than three (3) dead pixels on the screen of a given device.
  • Any accessories that may be included or bundled with the product. These include but are not limited to batteries, headphones, chargers, charger cables, cases, covers and any other accessories.
  • Coverage may be denied is a product’s serial number,IMEI number or other distinguishing markings have been tampered with or modified in any way.
  • If the product is identified as unusual used by the user or any physical damage happened.
  • For consumable products is not cover any warranty in any cases.
  • Perfumes are not covering any warranty.


What you should do if have a problem with your product?


If you experience a problem with your product within the first 7 days of purchase, you are entitled to a full refund or a replacement upon QC checking and approval.

Should you experience a problem with your product after 7 days and prior to 15 days had elapsed after your purchase, please drop us a line with as much detail as possible and we will provide you with information on how you can make a claim.

Once you’ve received a confirmation from us please package your product carefully and ship it out to the address provided to you via email. Please note that you will have to bear the both-way shipping charge [sending and receiving the shipment]

Once CHINAGOLTD.com receives your product, We will inspect the item and carry out an assessment and will endeavor to find and repair the fault in question as quickly as possible. Most repairs take up to 14 working days and may take longer should parts not be available or due to other unforeseen delays. Our timeframes do not include shipping times.

If CHINAGOLTD.com is unable to repair your product, you may be offered a full or partial refund of the item value upon approval of our QC department. Don’t worry we are delicately working to make your online shopping experience delightful. 

Which items cannot be returned?

CHINAGOLTD.com has a 1-day easy return policy for most items, however specific return periods may apply for certain types of items, while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, and color or size mismatch, we’re unable to offer a refund or exchange on the following item categories:

  • Games & Software Products
  • Gift/Scratch Cards
  • Consumables
  • Clearance & Warehouse Deals
  • Items on Sale
  • Cosmetics
  • Imported items unless written
  • Short circuit item
  • Water Damage item
  • Partially Damage item
  • Used Item

Returns on Clearance Products

Unfortunately, we don’t accept returns on clearance and Offer items. Should your product present a fault you’re still entitled to coverage under the CHINAGOLTD.com Warranty or under the Manufacturer’s Warranty, depending on which warranty type applies to your product. Please give us a call on or leave a few words by emailing us.

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CHINAGOLTD.COM

Office and Pickup Point

H.M Siddique Mansion ( 4th Floor), 55/A Purana Paltan, Dhaka-1000.

Email: info@chinagoltd.com

Phone : +880247121217